Here for you and your home.
We know you might have a question or two. We’re confident we have the answers. Feel free to reach out anytime you wish to ensure you’re fully enjoying the advantages of living in a smart home.
About DreamFiber Video Concierge
- Identify streaming options based on what you enjoy watching on specific TV channels. Some options are even free.
- Ensure that you continue to receive and enjoy all your favorite local channels.
- Determine if you need a streaming box like AppleTV, Amazon FireStick or Roku.
- Get you set up with the technology and services you need.
- Introduce you to VoIP phones to see which services and phone suggestions are best for you.
- Give you a new home phone, if needed, and be glad to help set you up.
If you have any questions, please feel free to connect with us at firstname.lastname@example.org or schedule an appointment with a DreamFiber Video Concierge below.
Does DreamFiber provide bundles for cable and phone? How do I watch TV?
How do I turn the service on?
Is there any other special equipment I need to buy?
I love gaming and work from home. I also have three kids who do not watch what I watch. How do I know which package and speed is right for me?
Can I hardwire my computers and TV so they don’t have to connect through wifi?
How do I make sure my wifi is secure?
First and foremost, make sure your password is protected so only those given permission may access your wifi. All DreamFiber wifi routers are equipped with password protection. We recommend you use a password that meets these standards by visiting this link. https://spycloud.com/new-nist-guidelines/
What does symmetrical service mean?
What is Gigabit Internet? How are internet speeds measured?
Download is measured in Mega bits per second (Mbps). It’s the rate used to measure how fast data is downloaded to your device. Simply put, the higher the better.
Upload is also measured in Mbps. It’s the rate used to measure how fast you can upload a file to the internet from your device. This number is typically lower but higher numbers are good too. If you have a high-speed connection like fiber to your house or business, it can be as fast as the download speed.
Latency is how quickly data is moved across a network from point a to b. The lower the number, the better.
What’s the difference between a gigabit and a megabit?
A byte measures the amount of storage available on computing devices such as tablets, smartphones, laptops, gaming consoles, cloud storage or other hardware devices. A gigabyte is roughly one billion bytes. In terms of memory space, one gigabyte of space would hold approximately 312 MP3 songs, or 535 ebooks (based on the average 1.87 MB Kindle ebook file size).
The internet delivers bytes of data over the network, but it delivers them as single bits at a time. Hence, this is why internet speed is measured in bits—it’s more accurate to measure internet speed through the number of bits per second that a connection transmits. For further reference, 1 byte is made up of 8 bits.
Giga is a unit prefix (just like mega is) used in computing and telecommunications to denote a quantity. Quite simply, a gigabit connection exponentially delivers many more bits per second than a megabit connection does (1 gigabit=1000 megabits), just like a gigabyte contains exponentially many more bytes of storage space than a megabyte does (1 gigabyte=1000 megabytes).
How do I test my speed at my house?
We recommend performing a speed test. Here are a few sites we suggest using:
https://www.speedtest.net/, https://fast.com/, https://www.highspeedinternet.com/tools/speed-test